Credit & Collections Supervisor

Credit and Collections Supervisor with a privately-held national industry leader.

Summary

The Credit and Collections Supervisor is a senior operational leader within the Company’s Shared Services, responsible for centralized collections and credit oversight to protect working capital, improve cash flow, and mitigate credit risk across the enterprise.

Responsibilities
Collections Operations and Escalation Management

• Oversee daily collection activities to ensure timely follow-up, accurate customer communication, and consistent execution of collection strategies.
• Act as the primary escalation point for large-balance, high-risk, or strategically significant customer accounts.
• Partner with Sales, Operations, and Service Center leadership to resolve complex disputes, chronic delinquency, and payment issues.
• Approve and manage escalation strategies, including payment plans, structured resolutions, and executive involvement when required.
• Ensure unresolved issues are elevated appropriately to Shared Services leadership in accordance with Company escalation protocols.

Credit Authority: Holds, Releases and Risk Management

• Exercise delegated authority to place and release customer credit holds within Company DOA guidelines.
• Evaluate customer exposure, payment history, and dispute status prior to approving credit releases.
• Recommend exceptions, extended terms, or exposure increases outside of authority limits to senior leadership with supporting analysis.
• Ensure credit holds and releases are communicated clearly to Sales and Operations to minimize business disruption while protecting the Company.
• Maintain complete, auditable documentation for all credit decisions.

Credit Management and Policy Compliance

• Review and approve credit applications, credit limits, and terms in accordance with Company credit policy and DOA.
• Perform credit risk assessments using financial statements, credit bureaus, and trade references.
• Monitor portfolio-level risk and proactively identify deteriorating accounts requiring intervention.
• Enforce consistent application of Company credit standards across regions and customer segments.

Reporting, KPIs and Internal Controls

• Own and report AR and credit KPIs, including DSO, % current, past-due balances, dispute aging, and high-risk exposure.
• Monitor and report on accounts on credit hold, including root cause, duration, and resolution status.
• Ensure compliance with Company internal controls, audit requirements, and documentation standards.
• Partner with leadership on continuous improvement initiatives to reduce disputes, improve cash application, and accelerate collections.

Cross-Functional and Regional Partnership

• Serve as the Shared Services point of escalation for Sales, Operations, and Service Center leadership related to credit risk and large accounts.
• Travel approximately 25% to Florida and North Carolina service centers to support alignment, training, and resolution of escalated matters.
• Participate in cross-functional meetings to address systemic AR, billing, or customer issues.
• Support Company initiatives related to acquisitions, ERP transitions, and process standardization.

Leadership and Team Management

• Lead, coach, and develop Collections and Credit team members in alignment with Core Fundamentals and Shared Services standards, conducting regular one-on-ones, performance reviews, and corrective action, including PIPs when necessary.

Requirements

• Bachelor’s degree in Finance, Accounting, Business, or related field preferred.
• Minimum 5+ years of experience in Credit and Collections, with at least 2 years in a supervisory or escalation-focused role.
• Demonstrated experience managing credit holds, releases, and high-risk accounts in a multi-location environment.
• Strong leadership, decision-making, and escalation management skills.
• Deep understanding of credit risk, AR exposure management, and collections strategy.
• Proficiency with ERP systems, AR/collections tools, and Microsoft Excel.