Accounts Receivable – Deduction Specialist

Deduction Specialist with a manufacturing company.
 

Summary

The Deduction Specialist supports the Cash Application and Accounts Receivable teams by independently and analytically reviewing, investigating, resolving, and reporting customer deductions, chargebacks, and disputes.

Responsibilities

• Independently review customer remittances and analyze deductions to ensure accurate classification and posting.
• Take full ownership of assigned deductions and chargebacks, actively driving each item through final resolution.
• Perform detailed root cause analysis to determine the appropriate resolution path, including:
  • Issuing customer credit when the deduction is valid and supported.
  • Charging back or disputing the deduction when it is invalid.
  • Identifying and executing alternative resolution approaches to resolve customer disputes while protecting company interests.
• Proactively coordinate with Sales, Customer Service, Shipping, Pricing, and other departments to gather support, challenge invalid claims, and close open items.
• Communicate status, risks, and resolution recommendations to the Finance Manager and escalate issues as required.
• Drive/enter approved credits, rebates, and adjustments through completion, ensuring all required approvals are obtained in accordance with internal controls.
• Identify recurring deduction drivers and recommend corrective actions to prevent future occurrences.
• Support ad hoc analytical and cross functional projects in support of the Accounts Receivable team.

Deduction Categories Supported
The Deduction Specialist will manage deductions including, but not limited to, the following categories:

• RMA Credits
  • Investigate pending credits taken by customers that have not been fully processed internally and drive approval or denial to closure.
• Rebates
  • Validate deductions against contractual agreements and sales activity, resolve processing delays, and ensure proper settlement.
• SPF and Co Op Programs
  • Review contract requirements, follow up on internal processing, and drive completion or dispute as needed.
• Freight Deductions
  • Analyze freight terms, shipping execution, and order structure to determine validity and resolution.
• Pricing Deductions
  • Investigate pricing discrepancies, identify root causes, and drive corrective action and resolution.

Requirements

• 5+ years of experience in accounts receivable or collections (or equivalent education)
• Advanced knowledge of Microsoft Windows, Excel and Word
• Demonstrated analytical and problem-solving skills
• Ability to work with teams and independently
• Strong time management, planning and organizational skills
• Ability to adjust quickly to new processes and procedures
• Ability to work and make decisions independently in a fast-paced environment
• Ability to proactively identify and resolve problems