Accounts Receivable – Deduction Specialist

Accounts Receivable – Deduction Specialist with a global manufacturing company.

Summary

A global manufacturing company is seeking an Accounts Receivable Deduction Specialist to support Cash Application and Accounts Receivable operations. This role independently reviews, investigates, resolves, and reports customer deductions, chargebacks, and disputes while ensuring accurate financial records and timely resolution.

Reporting to the Finance Manager, the Deduction Specialist partners with Sales, Customer Service, Shipping, Pricing, and other teams to research claims, protect company interests, and identify corrective actions that reduce recurring deduction issues.

Responsibilities

• Review Customer Remittances: Analyze customer remittances and deductions to ensure accurate classification and posting.
• Own Assigned Deductions: Manage deductions and chargebacks from initial review through final resolution.
• Perform Root Cause Analysis: Investigate deduction drivers and determine the appropriate resolution path for each claim.
• Process Valid Credits: Issue customer credits when deductions are valid and adequately supported.
• Dispute Invalid Claims: Charge back or challenge deductions that do not meet contractual or supporting requirements.
• Resolve Customer Disputes: Identify and execute alternative resolution strategies while protecting company interests.
• Coordinate Cross-Functionally: Work with Sales, Customer Service, Shipping, Pricing, and other departments to gather documentation and resolve open items.
• Manage RMA Credits: Investigate pending customer credits and drive approval or denial through completion.
• Validate Rebates: Review deductions against contractual agreements and sales activity to ensure proper settlement.
• Review Program Claims: Evaluate SPF and co-op program deductions, follow up on internal processing, and dispute unsupported claims.
• Analyze Freight Deductions: Assess freight terms, shipping execution, and order structure to determine deduction validity.
• Investigate Pricing Claims: Identify pricing discrepancies, determine root causes, and drive corrective action.
• Maintain Financial Controls: Enter approved credits, rebates, and adjustments after obtaining required approvals in accordance with internal controls.
• Report Resolution Activity: Communicate status, risks, and recommendations to the Finance Manager and escalate issues as needed.

Requirements

• 5+ years of experience in accounts receivable or collections, or equivalent education.
• Advanced knowledge of Microsoft Windows, Excel, and Word.
• Demonstrated analytical and problem-solving skills.
• Ability to work effectively both independently and collaboratively.
• Strong time management, planning, and organizational skills.
• Ability to adjust quickly to new processes and procedures.
• Ability to make sound decisions independently in a fast-paced environment.
• Proven ability to proactively identify and resolve problems.
• Experience reviewing deductions, chargebacks, rebates, pricing disputes, freight claims, or customer credits is valuable.

Bring your accounts receivable expertise and analytical problem-solving skills to a role focused on resolving customer deductions and improving cash application outcomes. Apply today to advance your Accounting career with a growing manufacturing organization.

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